NICE in “AI Breaks the Offshore Labor Arbitrage”
NICE Ltd.
NICE's AI-driven customer-service and workflow products automate support tasks that have traditionally been handled by offshore contact-center and IT-support workers.
NICE impact map — “AI Breaks the Offshore Labor Arbitrage”
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Aug 21, 2019 – Aug 21, 2020 · 254 sessions
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Full story
AI Breaks the Offshore Labor Arbitrage
Coding agents are turning outsourced technology work from a headcount business into a software business.
BULL side — NICE's AI-driven customer-service and workflow products automate support tasks that have traditionally been handled by offshore contact-center and IT-support workers.
Read the full AI Breaks the Offshore Labor Arbitrage story